Returns, Refunds and Shipping Policy
Last Updated: 7 November 2026
At Yumily, we take care to ensure that every product reaches you in good condition and meets our quality standards.
As we deal in packaged food products, we follow a specific Returns, Refunds and Shipping Policy to ensure product safety, hygiene and customer satisfaction.
1. Shipping and Delivery
Delivery Locations
Currently, we deliver across serviceable locations within India.
Delivery availability will be confirmed based on the PIN code entered at checkout.
Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Estimated Delivery Time
Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location and courier serviceability.
Delivery timelines are indicative and may vary due to unforeseen circumstances, including weather conditions, transportation delays, public holidays or operational disruptions.
Shipping Charges
Applicable shipping charges, if any, will be displayed clearly at checkout before the order is confirmed.
Order Tracking
Once your order is dispatched, tracking details will be shared through the registered mobile number or email address, wherever available.
2. Payment Policy
Currently, Yumily accepts prepaid orders only.
We accept payments through the online payment methods displayed at checkout.
Cash on Delivery (COD) is currently not available.
An order will be processed only after successful payment confirmation.
3. Returns and Exchanges
As Yumily products are packaged food items, we do not accept returns or exchanges for reasons such as:
- Change of mind after placing an order.
- Personal taste or flavour preferences.
- Incorrect product selection by the customer.
- Dislike of the product after opening or consumption.
For food safety and hygiene reasons, opened or used food products cannot ordinarily be accepted back.
However, we are committed to resolving genuine product-related issues.
4. Eligible Cases for Replacement or Refund
You may contact us for a replacement or refund in the following situations:
Damaged Product: The product or its packaging arrives damaged.
Wrong Product Delivered: You receive a product different from what you ordered.
Expired Product: The product delivered is past its expiry or use-by date.
Quality or Safety Concern: The product has an apparent quality or safety issue, including leakage, contamination or compromised packaging.
Missing Product: One or more products are missing from your confirmed order.
Product Not as Described: The product delivered materially differs from its description or specifications displayed at the time of purchase.
All such cases will be reviewed and resolved in accordance with applicable consumer protection and food safety laws.
5. How to Raise a Return or Refund Request
If you experience any of the above issues, please contact us within 48 hours of receiving your order.
Write to us at wecare@yumily.in with the following details:
- Order ID.
- Registered mobile number or email address.
- Description of the issue.
- Clear photographs or video of the product and its packaging, wherever applicable.
Our customer support team will review your request and may contact you for additional information.
Please retain the original product and packaging until the issue has been resolved.
The 48-hour reporting period is intended to help us investigate and resolve issues promptly. It does not restrict any statutory rights or remedies available to consumers under applicable law.
6. Replacement or Refund Process
Once your request has been reviewed and approved, Yumily may offer:
- Replacement of the affected product, subject to availability; or
- Refund of the applicable amount to the original payment method.
Where a replacement is not available or appropriate, an eligible refund will be processed.
For orders involving multiple products, the resolution may apply to the affected product or the relevant portion of the order.
7. Refund Timeline
Approved refunds will generally be initiated within 5–7 business days.
The actual time taken for the refund to reflect in your account may depend on your bank, payment gateway or financial institution.
Refunds will ordinarily be made to the original payment method used for the transaction.
Any legally required refund timelines will prevail over the indicative timelines mentioned above.
8. Cancellation Policy
You may request cancellation of your order before it is dispatched by contacting us at wecare@yumily.in.
Once an order has been dispatched, cancellation may not be possible.
If an order is successfully cancelled after payment, the eligible amount will be refunded to the original payment method.
If Yumily cancels an order after accepting payment, the amount paid will be refunded in full.
9. Delivery Issues
If your order is marked as delivered but you have not received it, please contact us immediately at wecare@yumily.in.
We will coordinate with our logistics partner to investigate the delivery status and assist you with an appropriate resolution.
10. Contact Us
Yuvaana Consumer Products
Brand: Yumily
Saki Powai Road, Chandivali, Chandivali, Mumbai – 400072, Maharashtra, India
Email: wecare@yumily.in
Phone: +91 8452987568
Website: www.yumily.in
We appreciate your trust in Yumily and will always make reasonable efforts to ensure that your experience with us is a positive one.
Yumily – Taste First. Better Choices.